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DIIT-CUNY Technical Support Program

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Overview
The Technical Support Program is a joint service offering between the City University of New York (CUNY), the New York City Department of Education’s Division of Instructional and Informational Technology (DIIT), and the New York City Department of Information Technology and Telecommunications.

The program makes CUNY interns available to your school to assist with your information technology (IT) needs. Interns report directly to the school, but act as a liaison between the school and DOE IT staff. CUNY interns can provide you with support in the following areas:

  • Assisting in set up of new computer equipment in classrooms and offices
  • Installing software
  • Ensuring that LCD projectors, smart boards, and other related audio/video equipment are functioning
  • Troubleshooting hardware and software problems in conjunction with DOE Help Center and borough technology staff
  • Configuring wireless devices to access DOE network
  • Maintaining classroom servers
  • Maintaining technology equipment inventory
  • Monitoring equipment and work with Help Center to ensure timely repair
  • Providing assistance in use of technology equipment
  • Coordinating with MOUSE Squad, if applicable

    • Pricing
    Schools can choose to hire an intern for either 14 or 19 hours per week. Schools will receive technology support for 39 weeks of the year, from 8/31/09 – 6/30/10. There will be no tech support over school breaks (Winter Recess, Mid-Winter Recess, Spring Recess).

      Intern Hours per Week Price Equivalent Price per Hour
    Package A 14 $8,600 $12.00
    Package B 19 $11,150 $12.00

    Purchasing Instructions
    After you complete the following three steps, CUNY will confirm your space in the program. For assistance, please contact your Integrated Service Center officer.

    1. Schedule the appropriate funds in Galaxy in object code 998, Internal Services.
    2. Purchase the service from DIIT in the FAMIS E-Catalog.
    3. Complete the CUNY registration form (email instructions will be sent to the principal after the PO is created in FAMIS).

    For More Information
    Please contact Joyce O'Brien (joyce.obrien@mail.cuny.edu) at 212.652.2867